At Tasty Court, we strive to provide our customers with the best possible dining experience. We take pride in the quality of our food and service, but we understand that occasionally, issues may arise. Our refund policy is designed to address any concerns you may have in a fair and transparent manner.
1. Refund Eligibility
Refunds may be issued in the following situations:
Incorrect Order: If you receive an item that differs from what was ordered.
Unsatisfactory Quality: If an item does not meet our quality standards (e.g., undercooked, spoiled, or not as described).
Missing Items: If part of your order is missing or incomplete.
2. Conditions for Refund
To be eligible for a refund:
Refund requests must be made within 24 hours of your purchase.
The issue must be brought to the attention of our staff either during your visit or immediately upon receiving a takeaway/delivery order.
For dine-in customers, the item in question must not be consumed more than 50% before the issue is reported.
3. Non-Refundable Situations
We do not offer refunds under the following conditions:
A change of mind or personal taste preferences.
Requests made after 24 hours of the order being delivered or consumed.
Orders made through third-party delivery platforms (refunds for these orders must be requested through the delivery platform directly).
4. Process for Refunds
In-Store Purchases: Please speak to a manager immediately, and we will address the issue promptly.
Takeaway/Delivery Orders: Please contact us at [Restaurant Contact Information] within 24 hours of receiving your order. Proof of purchase and a photo of the issue (if applicable) may be required.
Refunds will be processed in the original form of payment within 7-10 business days.
5. Exchanges and Replacements
In lieu of a refund, you may also opt for:
A replacement of the incorrect or unsatisfactory item.
A voucher of equal value for future purchases.
6. Special Circumstances
If there are special circumstances not covered by the above policies, please contact our management team directly at [Restaurant Contact Information]. We will do our best to address your concerns.
We value your business and are committed to ensuring that every customer leaves Tasty Court satisfied. Thank you for choosing us, and we look forward to serving you again!
